Cancellation and Refunds
Due to the perishable nature of our products, we cannot accept returned merchandise.
The company will not issue a refund for refuses a delivery, or in any way attempts to return a shipment.
Please check all addresses and zip codes carefully. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee,
Order Cancellations
Order cancellations have to be made within 24 hours after placing an order.
To cancel your order, you will have to contact our customer services by sending an email to info@switten.com.au or calling +61 474853935, and giving the reference of your order number. In case we receive a cancellation notice, until the time the order has already been processed by us, the order cannot be cancelled. switten.com.au has complete rights to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by mytikku.com and accept its decision regarding the cancellation.
In case your order does not reach you within 10 days after confirmation, or if there is a manufacturing defect in the product ordered, you will be entitled for a full refund in the form of store credit/transfer to your original mode of payment.
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Defective Products Return Policy:
1. Return Eligibility:
a. Within 7 days of receiving the item, customers may return defective products.
b. Products that have production flaws or damage during shipping are considered defective.
2. Return Initiation:
a. Consumers must get in touch with our customer service department within [X] days after identifying the flaw.
b. To speed up the return process, send crystal-clear pictures or videos that demonstrate the flaw.
3. Return Procedure:
a. If a product is defective, a pre-paid shipping label will be sent.
b. There will be a minor return shipping charge for customers from New Zealand who purchase defective goods.
4. Returned item requirements:
a. The item needs to be in its original box with all of its attachments included.
b. It is the customer's responsibility to package the item to prevent further damage during return shipping.
5. Inspection and Approval:
a. Our quality control staff will examine the returned item to confirm the issue after receiving it.
a. Within seven business days of the defect being verified, a replacement will be shipped or a refund will be handled.
Unwanted Products Return Policy:
1. Return Eligibility:
a. Within seven days after receiving the item, customers may return any unwanted items.
b. Goods that are returned for reasons other than faults but are in good condition still are considered unwanted.
2. Return Process Initiation:
a. Within 7 days of receiving the item, customers must use our online platform to begin the return process.
3. Return Procedure:
a. The cost of returning unwanted items is the customer's responsibility.
b. There will be a minor return postage charge for New Zealand consumers returning unwanted items.
4. Returned item condition:
a. The item ought to be undamaged and in sellable condition.
5. Inspection and Approval:
a. A refund will be handled in [Z] business days after the returned item is received and verified to be in acceptable condition.
b. Refunds will be given back in the original payment method.
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